Shipping Policy
Every Halo & Oak order ships direct from our makers rather than from a local warehouse. That is what keeps the range wide and the prices honest, and it is why a piece takes longer to reach you than something sitting in a depot down the road.
Dispatch
Orders are dispatched within 1 to 3 business days. A tracking link is emailed to you the moment yours leaves.
Delivery times
The times below begin after the 1 to 3 business day dispatch window and are given in business days.
- Australia and New Zealand: 12 to 25 business days
- United States: 10 to 20 business days
- Canada: 12 to 25 business days
- United Kingdom and Ireland: 12 to 22 business days
- Europe: 12 to 22 business days
- Rest of the world: 15 to 40 business days
Busy periods such as Chinese New Year and the weeks before Christmas can add 5 to 10 business days. These are estimates, not guarantees, and delays in customs or with the carrier are outside our control.
Orders with more than one item
Items in the same order may ship separately and arrive on different days. You will receive tracking for each parcel.
Duties and taxes
Orders delivered outside Australia may attract import duties, taxes or customs charges on arrival. These are set by the destination country and are the responsibility of the customer.
Delivery addresses
Please check your address carefully at checkout. If an order is returned to us because the address was incorrect or nobody was available to receive it, we will contact you to arrange redelivery, which may incur a further postage cost.
Lost or delayed parcels
If your tracking has not updated for 10 business days, or your order has passed the top of its estimated range, contact us and we will chase it with the carrier. If a parcel is confirmed lost, we replace it or refund you in full.
Damaged on arrival
If your order arrives damaged, email us as soon as you can, and within 48 hours of delivery where possible, with your order number and photographs of the item and the outer packaging. Reporting quickly helps us lodge a carrier claim and get you sorted faster. It is a request, not a deadline, and it does not limit your rights under the Australian Consumer Law.
Please keep the packaging until the matter is resolved. Do not install a fitting that arrives damaged — an installed fitting cannot be assessed or returned, and a damaged electrical fitting is not safe to wire in.
Contact
Questions about a delivery can be sent through our contact page.